Shipping policy

At ZeHux, we partner with premium manufacturers like Thrive Pickleball to bring you high-performance gear. To ensure the fastest delivery and the best quality control, your orders are processed and shipped with technical precision.

1. Shipping & Delivery

  • Processing Time: Most orders are processed within 1 business day. Please note that during high-demand periods or product launches, processing may take slightly longer.

  • Shipping Method: We primarily utilize USPS Priority Mail for domestic orders to ensure a balance of speed and reliability.

  • Estimated Delivery: Once shipped, orders typically arrive within 3–5 business days (excluding weekends and holidays).

  • Free Shipping: We offer Free Standard Shipping on all orders over $50.

  • Tracking: You will receive a tracking number via email as soon as your order ships. Please allow up to 24 hours for the carrier to update the tracking status.

2. Pre-Order & Presale Items

Some of our high-demand products (such as the Ignite Series) may be listed as Presale.

  • Estimated delivery dates for these items are provided on the product page.

  • If your order contains both in-stock and presale items, the order may ship together once the presale item is available.

3. Returns & Replacements

We want you to love your gear, but we understand that the fit has to be perfect.

  • 30-Day Window: Returns are accepted within 30 calendar days of delivery.

  • Condition: To be eligible for a return, items must be unused, in new condition, and include all original packaging (including plastic wrap, tags, and accessories).

  • Restocking Fee: Items returned that are not in 100% resalable condition may be subject to a 20% restocking fee. Items deemed unsellable will not be eligible for a refund.

  • Return Shipping: Customers are responsible for all return and exchange shipping costs. Original shipping charges are non-refundable.

4. Warranty & Manufacturer Defects

ZeHux stands behind the quality of our products. Our paddles are covered by a limited manufacturer's warranty:

  • Standard Warranty: Most paddles include a 180-day (6-month) limited warranty against manufacturing defects.

  • Ignite Series: The Ignite Hybrid features an extended One-Year Limited Warranty for the original purchaser.

  • What’s Covered: Structural handle failure, edge guard separation, or face cracks due to manufacturing.

  • What’s NOT Covered: Normal wear and tear, cosmetic fading, or damage caused by hitting the ground or misuse.

5. Missing or Lost Packages

  • If your tracking shows "Delivered" but you cannot locate the package, please check with neighbors or your local post office immediately.

  • ZeHux is not responsible for packages stolen after delivery or for orders shipped to an incorrect address provided by the customer at checkout.