Refund policy

 

Return & Refund Policy

Thank you for shopping at ZeHux. We take pride in the quality of our high-performance pickleball gear. Because our paddles are precision-weighted and technical in nature, we maintain a specific return and refund process to ensure every player receives a pristine, factory-quality product.

1. 30-Day Return Window

You have 30 calendar days from the date of delivery to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

     

  • In the original packaging with all plastic wraps, tags, and accessories intact.

     

  • Accompanied by the original receipt or proof of purchase from ZeHux.com.

2. Non-Returnable Items

To maintain hygiene and performance standards, the following items cannot be returned:

  • Paddles with the plastic shrink-wrap removed from the handle.

  • Paddles showing any signs of play (scuffs on the edge guard, ball marks on the face).

  • Gift cards or digital products.

  • Items marked as "Final Sale" or "Clearance."

     

3. The Return Process

  1. Authorization: Email us at support@zehux.com with your order number and photos of the unused product to receive a Return Merchandise Authorization (RMA).

  2. Shipping: Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

  3. Restocking Fee: Returns that are accepted but show minor handling or damaged packaging may be subject to a 20% restocking fee at our discretion.

4. Refunds

Once your return is received and inspected by our technical team:

  • We will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

  • Original shipping charges are non-refundable and will be deducted from your total refund.

5. Damaged or Defective Items (Warranty)

If your item arrives damaged or has a manufacturing defect:

  • Contact us within 48 hours of delivery with photos/videos of the damage.

  • Manufacturing defects (such as core de-lamination or handle failure) are covered under the Limited Manufacturer Warranty (180 days for most paddles; 1 year for the Ignite series).

  • Warranty claims cover manufacturing errors only and do not cover "dead spots" caused by normal wear and tear or damage from hitting the ground/other paddles.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a new, unused item for a different model, please follow the return process and place a new order for the desired item.